Szállítási szabályzat

Thank you for shopping with us. We are committed to delivering your timepiece with the utmost care and efficiency. Please review our shipping policy below.

1. Shipping Costs and Methods

Shipping Rates

Shipping costs are calculated based on your location, the value of your order, and the selected shipping method. All rates will be displayed at checkout before finalizing your order.

Watches between 20K -50k € will be charged with 500€ shipping costs.
For Products above 50k€ please ask us for shipping fees.( insured delivery for high value products are expensive )

Shipping Options

We offer the following shipping methods:

Standard Shipping (3–7 business days): Calculated at checkout
Express Shipping (1–3 business days): Calculated at checkout
Overnight Shipping (1 business day): Available in select regions, calculated at checkout

All shipments are fully insured and require a signature upon delivery.

International Shipping

We ship internationally to most countries.

International shipping rates are calculated at checkout based on destination and order weight.
Customers are responsible for any applicable import duties, taxes, or customs clearance fees, which are not included in the shipping cost.
Delivery times may vary depending on the destination country and customs processes.

2. Order Processing and Delivery

Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Custom, pre-owned, or specialty watches may take additional time to verify and prepare.

Delivery Time Estimates

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Overnight Shipping: 1 business day (for qualifying regions and orders placed before cut-off)

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number and link to monitor the shipment status.

Cut-Off Times

Orders placed before 1 PM (local time) on business days are processed the same day. Orders placed after this time will be processed the following business day.

3. Shipping Restrictions

Geographic Limitations

We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries.
If your region is excluded, you will be notified at checkout.

Product Restrictions

Some luxury or vintage timepieces may require extra verification and handling, which could extend processing times. We do not ship watches containing exotic materials to countries where import is restricted.

Local Pickup

We offer local pickup by appointment only at our showroom. To arrange, please contact us at least 24 hours in advance. Government-issued ID and proof of purchase are required at pickup.

4. Return and Refund Policy

Summary

We accept returns within 7 days of delivery for eligible items. Items must be unworn, in original packaging, and include all documentation.
For full details, please refer to our Return & Refund Policy.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number. We’ll assist with an exchange or refund as quickly as possible.

5. Contact Information

Have questions about your order or shipping? We’re here to help.

Email: thewatchfirm@hotmail.com
Phone: +436641570065
Business Hours: Monday–Friday, 11 AM – 6 PM (Local Time)
Live Chat: Available on our website during business hours

We reserve the right to update or modify this shipping policy at any time without prior notice. Please review periodically for any changes.